Incident Response Services - Rapid Security Incident Management

Incident Response

Rapid Response When Security Incidents Occur

Security incidents are inevitable. What matters is how quickly and effectively you respond. Our incident response services provide expert guidance and hands-on support to contain, investigate, and recover from security incidents.

When You Need Incident Response

Active Breach - Unauthorized access or data theft in progress.

Ransomware Attack - Systems encrypted and ransom demanded.

Malware Infection - Suspected or confirmed malware on systems.

Data Breach - Unauthorized access to sensitive information.

Insider Threat - Suspicious employee or contractor activity.

Compromise Indicators - Signs of potential unauthorized access.

Post-Incident - Need for forensic analysis and remediation.

Our Incident Response Services

Immediate Response

24/7 incident hotline
Rapid triage and assessment
Initial containment guidance
Team mobilization
Crisis management support

Investigation and Analysis

Digital forensics
Log analysis and correlation
Malware analysis
Attack vector identification
Scope determination
Root cause analysis

Containment and Eradication

Threat containment strategies
System isolation
Access termination
Malware removal
Vulnerability remediation
Persistent threat elimination

Recovery and Restoration

Safe restoration procedures
System rebuilding
Data recovery support
Business operations resumption
Validation and testing

Post-Incident Activities

Comprehensive incident report
Lessons learned analysis
Improvement recommendations
Evidence preservation
Regulatory notification support
Communication assistance

Incident Response Framework

We follow the NIST Incident Response lifecycle:

1. Preparation

Incident response plan development
Team training and exercises
Tool and resource preparation
Communication protocols
Legal and regulatory readiness

2. Detection and Analysis

Incident detection
Initial triage
Severity assessment
Scope determination
Evidence collection
Impact analysis

3. Containment, Eradication, and Recovery

Short-term containment
System backup
Long-term containment
Threat eradication
System recovery
Validation

4. Post-Incident Activity

Documentation review
Lessons learned meeting
Improvement identification
Plan updates
Training needs assessment

Types of Incidents We Handle

Network Intrusions

Unauthorized access
Lateral movement
Data exfiltration
Persistent threats

Malware Incidents

Ransomware
Trojans and backdoors
Spyware and keyloggers
Worms and viruses

Data Breaches

Customer data theft
Intellectual property theft
Financial data exposure
Healthcare data breaches

Denial of Service

DDoS attacks
System availability impact
Business disruption

Insider Threats

Malicious insiders
Negligent employees
Compromised credentials
Privilege abuse

Phishing and Social Engineering

Credential theft
Wire fraud
Business email compromise
Impersonation attacks

Retainer vs. On-Demand

Incident Response Retainer

Benefits:

Guaranteed response time
Pre-established relationship
Lower hourly rates
Annual tabletop exercises
IR plan reviews
Regular updates

Best For:

Organizations with valuable data
Companies in high-risk industries
Businesses with compliance requirements
Organizations with limited security teams

On-Demand Response

Benefits:

No ongoing commitment
Pay only when needed

Considerations:

Longer response times
Higher hourly rates
No pre-established relationship
Discovery time required

What We Provide

Expertise

Certified incident responders
Digital forensics specialists
Malware analysts
Crisis management experience

Tools and Technology

Forensic collection tools
Analysis platforms
Threat intelligence
Specialized software

Documentation

Detailed incident reports
Timeline reconstruction
Evidence documentation
Regulatory reports
Executive summaries

Support

Technical remediation guidance
Communication support
Regulatory notification assistance
Legal coordination
Insurance liaison

Incident Response Plan Development

Don't have an incident response plan? We can help:

Develop comprehensive IR plans
Define roles and responsibilities
Establish communication protocols
Create playbooks for common scenarios
Set up technical capabilities
Train response teams
Conduct tabletop exercises

Legal and Regulatory Considerations

Evidence Preservation - Maintain chain of custody for potential legal proceedings.

Regulatory Notification - Meet notification requirements (HIPAA, GDPR, state breach laws).

Attorney-Client Privilege - Work under legal counsel when appropriate.

Law Enforcement - Coordinate with FBI, Secret Service, or local authorities.

Insurance Claims - Support cyber insurance claims processes.

Public Relations - Manage public disclosure and media inquiries.

Why Choose Zephyr Global?

Experience - Decades of combined incident response experience.

Speed - Rapid mobilization and response.

Discretion - Confidential handling of sensitive situations.

Methodology - Proven, repeatable processes.

Communication - Clear updates to stakeholders.

Recovery Focus - Not just investigation—we help you recover and improve.

Be Prepared. Respond Quickly.

Security incidents demand rapid, expert response. Don't wait until an incident occurs.

For Incident Response Retainer: Contact Us

For Immediate Incident Support: Call our 24/7 hotline (contact us for number)